State Farm® Insurance Agent Taylor Viscount
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
cleartis rochester
April 16, 2025
5
out of
5
rating by cleartis rochester
"Called to get my account updated. Staff was very helpful and I was able to recover the information I needed."
We responded:
"Cleartis, thank you for taking the time to leave a review! We're so glad to hear our team was able to help you update your account and recover the information you needed. Providing helpful and efficient service is always our goal, and it's great to know we hit the mark. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! – Taylor"
Justin Cunningham
April 1, 2025
5
out of
5
rating by Justin Cunningham
"If you like saving money and keeping your wallet fat then the State Farm agent for you is Kasey M. Pooler. I landed a spectacular agent. She went out of her way find me the lowest price for the bundle I chose. Couldn't ask for anything better from an insurance agent. She was extremely helpful and pleasant. I fullheartedly recommend her."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Taylor "
Keri Civita
March 6, 2025
5
out of
5
rating by Keri Civita
"Hi, So I am a single mother of 2 littles, and with everything going on in the world today it is by far a difficult situation to face at times. Often I feel like most people have so much going on and the demands on individuals are far more reaching then we admit to. More times then not individuals have some really tough choices to make and where one is more right the other also has drastic consequences. With that said, I found myself in a situation where neither choice would be easy and the outcome of that choice would also have pretty steap consequesnces. I had done what I thought was best to the best of my ability but it left my auto insurance behind in that choice. It's overwhelming trying to do all the things all the time. With that said , I had to at some point deal with my auto insurance and I did what everyone does, go online and start answering questions, requesting quotes, ect. Only to be met with a more overwhelming responses, insanly high priced quotes, no clear answer on how I received the quote I received, ultimatly a very cold, unmanagable, cloudy response to any question I had. I literally was like oh my this tough choice I had to make has such an impact that it's an impossible situation. I feel like this is a never ending issue... But then I thought well my grandparents, who are life time State Farm insured people, they seem to speak highly of them and trust that company let me call them and ask my questions and sort out what to do with my situation... Of course this was litterally moments prior to their close time. I called and this lovely lady answered the phone her name was Casey and she couldn't have been any sweeter I told her I just had some questions and was hoping someone there could maybe help me. She very delightfully put me in touch with a lady named Donna and from there I gave her my situation and had asked all the questions I could think of. She was patient and kind and understanding and made my situation not seem so impossible. She did all the things she could to help with a solution for me and although State Farm could not be my solution at this time she was able to guide me to a person she knew could maybe help. Boy was she correct! Not only was her recommendation able to help me he couldn't have been anymore of a God send then the 2 ladies that sent me to him. I wouldn't have been successful in resolving my situation had it not been for Mrs. Casey and Mrs. Donna and I can not even express the amount of gratitude and well wishes I have for them. They are amazing women. State Farm does higher amazing people my grandparents always said kind, compassionate, caring people. Even in an impossible cirrcumstance they will find a way to help get you to where tou need to be. And these ladies did just that. Truly amazing! Way to go ladies. I couldn't be anymore impressed with you as well as a company as a whole. 😃"
We responded:
"Derick, thank you so much for your kind words! We're thrilled to hear about your positive experience and we truly appreciate your feedback. Please never hesitate to reach out to our office, we are always happy to help! - Taylor"
Derick Johnson
February 27, 2025
5
out of
5
rating by Derick Johnson
"Mr.Taylor Viscount was very professional and very knowledgeable helping me getting a claim. Answered all of my questions and concerns professionally and timely. It was a pleasure doing business with him. He is truly an asset to State Farm’s. Sincerely appreciate good job."
We responded:
"Derick, thank you so much for your kind words! We're thrilled to hear about your positive experience and we truly appreciate your feedback. Please never hesitate to reach out to our office, we are always happy to help! - Taylor"
Richard Gordon
March 7, 2024
5
out of
5
rating by Richard Gordon
"Once again State Farm and Taylor Viscount (should be discount) exceeded all my expectations! I usually ask for Heidi when i call as she is very proffessional. However i proceeded with Kasey and was quoted, called back, and insured for less than anywhere, within no more than 15 min! Wont find service and proffessionalism like that anywhere these days! Thanks again Taylor Viscount!"
We responded:
"We are ecstatic to hear about your positive experience with our team, Richard! Our office prides itself on its customer service so I am glad to hear we delivered. Let us know if there is anything you need help with in the future! -Taylor"
C Kyle
February 13, 2024
5
out of
5
rating by C Kyle
"Very helpful and saved me money - thanks!"
We responded:
"Thank you for trusting us. It was our pleasure helping you save some money. We will always be here to help with any future needs!"
Ajay_1776 Kumar
February 5, 2024
5
out of
5
rating by Ajay_1776 Kumar
"Very prompt service whenever I call."
We responded:
"Hey there! Big thanks for dropping us a five-star review! We're glad to hear that our service has been hitting the mark for you. Fast and efficient – that's how we roll! If you ever have more thoughts to share or any cool ideas on how we may keep the awesomeness going, we're all ears. Cheers to great service and keeping it prompt! - Taylor"
Michael Celentano
January 4, 2024
5
out of
5
rating by Michael Celentano
"Great customer service. Friendly and knowledgeable."
We responded:
"Thank you so much for taking the time to share your experience with us! It’s great to hear that you found our customer service great and our team friendly and knowledgeable. If you ever have more questions or need assistance, feel free to reach out. We appreciate your support! - Taylor"
Chockolate' Girl
September 22, 2023
5
out of
5
rating by Chockolate' Girl
"Heidi was super nice. She explained everything so well. It's always a pleasure to talk with her"
We responded:
"We're very glad to hear that you had such a positive experience with Heidi! She takes pride in providing clear and friendly explanations to our customers. It's always our goal to make every interaction a pleasure for you, and we're delighted that Heidi achieved just that. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help! - Taylor"
Andrew Cavazzini
September 22, 2023
5
out of
5
rating by Andrew Cavazzini
"Heidi Hayes is an amazing insurance agent! She is not only extremely knowledgeable and professional, she has a great personality and is pleasure to do business with!"
We responded:
"Andrew, we couldn't agree more! Heidi’s incredible knowledge and delightful personality make the insurance process an absolute breeze, and we're thrilled to have her on our team! Thanks for your review, and we can’t wait to assist you again in the future!"
Lorraine Dagley
September 4, 2023
5
out of
5
rating by Lorraine Dagley
"I am extremely pleased with the service I received from Ms.Heidi, I shared my concerns as to why I was looking for a new auto insurance company. Ms. Heidi refused to give up until I we secured an acceptable rate. Thank you for your hard work! I appreciate it."
We responded:
"I’m thrilled to hear about your fantastic experience with Heidi! At State Farm, we're all about going the extra mile to meet your needs. It's wonderful to know that Heidi's determination paid off in providing the perfect auto insurance for you. Thank you for choosing State Farm, and we're here whenever you need us. Drive safely and stay protected! Taylor"
Nancy Scull
September 3, 2023
5
out of
5
rating by Nancy Scull
"Great team! They have been most helpful and their insurance is the least expensive I’ve found."
We responded:
"Nancy, I’m so happy to hear that you've had a fantastic experience with our team! Providing top-notch service and insurance options is what we're all about at State Farm. Thanks for choosing us as your insurance provider, and here's to many more years of protecting what matters most to you! - Taylor"
Beatrice Eggers
August 28, 2023
5
out of
5
rating by Beatrice Eggers
"Always informative and a pleasure dealing with Brenda and Taylor. And I save tons of $$$."
We responded:
"Beatrice, Brenda and I are absolutely thrilled by your kind words! We're so glad that we could make dealing with insurance a pleasant and informative experience for you. And of course, savings are the icing on the cake! If you ever need anything else, contact us! Thanks for making our day with your awesome feedback! - Taylor "
Eva Webb
August 21, 2023
5
out of
5
rating by Eva Webb
"I am very happy with my current agent Taylor Viscount. Taylor took the time to not only handle my questions and concerns, his office staff are awesome ladies ready and willing in assisting me in his absence. My family has been with State Farm for over 52 years and I pray our future generations follow our path. I would recommend this insurance company to everyone"
We responded:
"Eva, I'm absolutely thrilled to read your review – thanks a million for your kind words! I'm all about making sure your questions and concerns are taken care of, but I've got to give props to my fantastic office staff too – they're the real MVPs! It warms my heart to know that your family's been with State Farm for over five decades – that's some serious dedication! Here's to hoping the tradition keeps going strong with future generations. If you ever need anything, you know where to find me. Thanks again! - Taylor"
Vivian Windsor
August 18, 2023
5
out of
5
rating by Vivian Windsor
"I've had great experiences with this office. The are friendly, helpful and very knowledgeable. And I thank them for all the support they have given me. The also respond quickly to whatever you need. Highly recommend this group."
We responded:
"Reading your review put a big smile on our faces, Vivian! We're all about creating fantastic experiences through friendliness, helpfulness, and a wealth of knowledge. Your gratitude means the world to us, and we're here to support you every step of the way. Quick responses are our forte, making sure your needs are met promptly. Thank you for the high recommendation – customers like you make our work incredibly rewarding! - Taylor"
Jason Parker
August 14, 2023
5
out of
5
rating by Jason Parker
"Prompt service. Best rates."
We responded:
"Jason, thank you for your honest and thoughtful review! I am incredibly glad that you found our service prompt, as we strive to be. Reach out if you need any further assistance! - Taylor"
Caleb tube Aristild
August 1, 2023
5
out of
5
rating by Caleb tube Aristild
"The best"
We responded:
"Thank you for your kind review, Caleb! I’m so glad our team was able to assist you. - Taylor"
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July 10, 2023
5
out of
5
rating by ?
"Donna took the time to explain everything and answer numerous questions."
We responded:
"Thank you for telling me about your experience with Donna. Please don't hesitate to reach out. We are always here for you."
Bethany Lewis
April 6, 2023
5
out of
5
rating by Bethany Lewis
"I had a great experience working with a Taylor’s office! Donna was friendly and prompt with all communication. They did a great job and were able to beat our current rates! I would highly recommend trusting them with your P&C insurance needs."
We responded:
"Bethany, thank you for letting me know how your experience with Donna went. She is a valued team member, and we appreciate her friendly personality as well. Helping our Good Neighbors protect their homes and autos is the foundation of our service, but please know we can help with much more as your insurance needs change. Please stop by any time. - Taylor "
Michael Steininger
March 16, 2023
5
out of
5
rating by Michael Steininger
"Brenda from State Farm is a awesome lady to work with took care of all my ins needs quickly and painless highly recommend"
We responded:
"Thank you Michael, I appreciate you letting me know about your experience with Brenda, we think she is awesome too. Making insurance easy is our goal and I am so happy Brenda was able to meet all your insurance needs. Please remember to reach out when things change so we can continue to meet your needs. - Taylor "
Kevin Barton
January 19, 2023
5
out of
5
rating by Kevin Barton
"I am new to State Farm and to Delaware as well. Heidi Hayes was very kind and welcoming. She took her time in going over our new policies. It was wonderful to have the personal touch rather than the impersonal e-purchase that I was used to. I would recommend over and over again. She was a bright light in insurance search process!"
We responded:
"Kevin, Welcome to Delaware and the Taylor Viscount State Farm Agency! Heidi is certainly a bright light on our team and I am so happy she was able to help you feel at home. Making sure we get to know you and your insurance needs is top priority so we can help you protect what matters most. Please know when you have questions we are always here to help. - Taylor "
Jokima Williams
January 19, 2023
5
out of
5
rating by Jokima Williams
"I called to setup an quote this morning and my customer service was phenomenal"
We responded:
"Thank you for the compliment of leaving a review. I am so glad to hear your service was phenomenal. Please reach out anytime for a quote or any questions you might have about your insurance needs. - Taylor"
Jack Corron
January 11, 2023
5
out of
5
rating by Jack Corron
"I made the switch from Geico after many years and Heidi has made this one of the best decisions I have ever made. She also knew my desire to have life insurance and called me as soon as State Farm started their life insurance plan. I consider her family. Thanks Heidi from State Farm!!!"
We responded:
"Thank you, Jack, for letting me know about your experience with the Taylor Viscount State Farm Office. Heidi is family to us as well. She comes in each day with a kind caring approach and the desire to help her customers protect what matters most. Please reach out anytime we are here to help! - Taylor "
Noelle Davis
January 9, 2023
5
out of
5
rating by Noelle Davis
"Donna Hall is the best! We are constantly changing, adding or removing coverage and she always takes care of it efficiently and quickly. She overlooks all of our business and personal policies. We couldn't be happier. Thank you Donna and everyone at Taylor's office for always being so helpful."
We responded:
"Noelle, that is wonderful to hear how Donna has been able to provide the service you expect when juggling changes. We are happy to help with all your insurance needs personal and professional. Please call us anytime, we are here to help. - Taylor"
Joe Rentz
January 5, 2023
5
out of
5
rating by Joe Rentz
"Donna the young lady that helped me was extremely helpful and explained everything that I didn’t understand and got me taken care of quick and efficiently. Much thanks to Donna and the office of Taylor Viscount for the great service."
We responded:
"Thank you Joe for taking the time to review the Taylor Viscount State Farm office. We are here to serve all your insurance needs! - Taylor"